RunCabin Blog · For new owners
Do I need a website if I have a Facebook page?
July 12, 2026 · 7 min read
Short answer: keep the Facebook page, but do not let it be your only home online. A business page is a genuinely good tool - it is where past customers already scroll, where reviews and referrals happen, and it costs nothing to run. What it cannot do is win the customer who has never heard of you, and that customer is where most of your growth comes from. A website does that job, and unlike a page, it is something you actually own.
Plenty of local businesses start on Facebook alone, and for a while it works. You post a few before-and-after photos, friends share the page, and the first jobs come in through people you already know. That momentum is real. The trouble shows up later, quietly, in the jobs you never hear about because the customer looked, did not find enough, and called someone else.
What a Facebook page is genuinely good at
Let us give the page its due, because the answer here is not "delete Facebook." A business page does three things well:
- Staying in front of people who already know you. Past customers who liked your page see the occasional post and remember you exist. That is worth real money in a referral business.
- Collecting social proof. Recommendations, tagged photos, and comments pile up over time. Across every trade, owners will tell you the same thing: reviews are gold. Facebook is one of the places they accumulate.
- Being free and familiar. You already know how to post. There is no setup fee and no learning curve.
None of that goes away when you add a website. The page keeps doing exactly what it does. The point is that it hits a ceiling, and it helps to see where.
Where a Facebook page quietly costs you jobs
1. Strangers searching Google will not find you
Think about how you find a business you do not already know. You type "house painter near me" or "drain cleaning in your town" into Google. What comes back is the map with a handful of local listings, and below it, websites. A Facebook page almost never shows up for those searches. It can appear when someone types your exact business name, but by then they already know you - that is not new business, that is a customer you would have gotten anyway.
So a page-only business is close to invisible in the exact moment a new customer is looking. You are relying entirely on people who were already going to find you, and skipping everyone else.
2. The comparison happens somewhere you cannot control
When someone is about to spend hundreds or thousands of dollars on a job, they do not call the first name they see. They open three businesses and compare. They want to see photos of real work, the services you actually offer, whether you cover their neighborhood, and an easy way to ask for a quote without a phone call at nine at night.
On a website, all of that sits on one clean page you built for exactly this decision. On Facebook, the visitor lands in a feed - your latest post might be a holiday greeting, a shared meme, or a photo from two years ago - wrapped in login prompts and other people's content. You cannot arrange it to make the case for you. The platform decides what shows and in what order, not you.
3. You do not control who even sees your posts
This is the one that surprises owners. When you post to your page, only a slice of your followers see it. The platform decides reach, and it has trended down for years unless you pay to boost posts. You built the audience, but you rent access to it. A slow week of posting, a tweak to the algorithm, and the people who liked your page simply stop seeing you - through no fault of yours.
4. No real address, no professional email
A Facebook page lives at a long URL full of slashes and numbers. It is hard to say on the phone, hard to fit on a truck door or a yard sign, and it does not give you an email address at your own business name. Handing a customer "find us on Facebook, search the name, we are the one with the blue logo" is a weaker close than "we are at yourbusiness.com." A domain gives you both a clean web address and a real email like you@yourbusiness.com, which reads as an established business rather than a side gig.
The part that matters most: you do not own the page
Here is the uncomfortable truth under all of the above. You manage your Facebook page, but you do not own it. Meta owns the platform and sets the rules, and it can change them whenever it likes. Reach, features, layout, what is allowed - all of it is theirs to adjust.
And pages get restricted or disabled. Sometimes for a real reason, often by mistake, occasionally because a personal account tied to the page got flagged. When it happens, you are in an appeals queue with no phone number to call, watching years of posts, followers, and reviews sit locked behind a wall. Owners who ran everything through one page have lost the whole thing overnight.
A website on your own domain is different in kind. The domain is registered to you. The pages are yours. No algorithm decides who gets to see them, and no moderation queue can switch them off. It is the one piece of your online presence that no platform can take away, restyle, or shut down. (A fair warning that applies to website companies too: check that you keep the domain if you ever cancel, because some providers hold it hostage. RunCabin's policy is in writing - cancel whenever and we release the domain to you.)
The right setup: page plus site, working together
The answer is not one or the other. It is both, each doing the job it is good at:
- Facebook page - stay in front of past customers, collect recommendations, post the occasional update and job photo.
- Google Business Profile - the free listing that puts you on the map for "near me" searches. If you have not claimed it, do that today. (More on how the profile and a website split the work.)
- Your own website - the place a stranger who found you on Google decides to call, with your work, your service area, and a quote form that lands straight in your inbox.
Then you wire them together. Put your website link on the Facebook page and on the Google profile. Point new customers to the site for the full picture, and keep using Facebook to nurture the ones you already have. The page attracts and reminds; the site closes. Each one makes the other worth more.
"But building a website sounds like a whole project"
This is the real reason a lot of owners stay on Facebook alone - not because they think a page is enough, but because a website has always meant weeks of back-and-forth and a four-figure invoice. That part has changed.
A local service business does not need a big site. It needs what you would put on Facebook anyway, arranged to sell: what you do and where, photos of real jobs, your reviews, and a tap-to-call number and a quote form. RunCabin builds exactly that for you - your name, your work, your city - for $39.99/mo with no setup fee and no contract. Most owners are live the same day, and you change anything afterward just by asking in plain English, the same way you would type a Facebook post. No tickets, no waiting on a designer, no code.
Keep the page. Add the thing you own. That is the whole move.
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See your free site preview →Related reading: is a Google Business Profile enough, or do you need a website? · how new contractors get their first customers