RunCabin Blog · Getting started

What should be on a small-business website?

July 11, 2026 · 8 min read

The honest answer is: less than you think, arranged better than most. A lot of new owners freeze at this step. You know you need a website, but the blank page is intimidating, so it sits on the to-do list for months. This is a checklist to unfreeze you - the handful of things a local-service site actually needs, why each one earns its place, and the stuff you can safely skip.

One useful reframe before we start. Your website is not a brochure that describes your business. It has exactly one job: turn a stranger who is deciding between you and two other companies into someone who calls you. A tradesperson on a forum put the bar perfectly - a website alone is not enough, and the real question a visitor is asking is "why would I choose you to work on my house?" Everything below exists to answer that question fast.

The five-second test

Before the checklist, here is the standard everything is measured against. When someone lands on your site from their phone, within about five seconds they should be able to answer three questions:

  1. What do you do? "Residential electrician." "Interior and exterior painting." Not "quality solutions for your home."
  2. Do you cover my area? The towns, neighborhoods, or radius you serve, named in plain words.
  3. How do I reach you right now? A phone number they can tap and a button to request a quote.

If a visitor cannot answer those three in five seconds, the prettiest site in the world will lose them. Keep the test in mind as we go.

The checklist: what actually belongs on the page

1. A clear headline: what you do and where

The top of the home page is the most valuable space you own. Do not waste it on a vague slogan. Say the trade and the place: "Licensed plumber serving Round Rock and North Austin." That single line does more for both a human visitor and Google than a paragraph of adjectives. Naming your city and service is also one of the plain, boring things that helps you show up when someone searches for your trade near them.

2. Your services, in the words customers use

List what you do as a customer would say it, not as it appears on your license. "Drain cleaning," "panel upgrades," "cabinet repainting," "gutter cleaning." A short list with a one-line description each beats a wall of text. This section quietly does double duty: it tells a visitor you handle their specific job, and it gives search engines the exact terms people type. If you offer something seasonal or specialized, name it - the person searching for that exact thing is your easiest customer.

3. Real photos of real work

This is where trust starts. Stock photos of a smiling model in a hard hat fool no one. Six clear photos of jobs you actually did - before-and-afters, a finished panel, a repainted room - are worth more than any amount of copy. If you are brand new and do not have a portfolio yet, use clean photos of your equipment, your van with your name on it, or your first few jobs. Photos say "this is a real person who does real work" in a way words cannot.

4. Reviews, front and center

Ask experienced tradespeople how they got established and the same word comes up over and over: reviews. As one put it, a Google or Facebook review is "gold." Your website should show a few of your best ones, ideally pulled from your Google Business Profile so they are verifiable. Two or three genuine reviews near the top, with the customer's first name and town, answer the trust question faster than anything you could write about yourself. Build the habit of asking every satisfied customer for one - then let your site display them.

5. An about section that sounds like a person

People hire people, especially for work inside their home. A short about section - who you are, how long you have been doing this, that you are licensed and insured, maybe why you started - turns an anonymous company into someone a homeowner is comfortable letting through the door. A few honest sentences and a real photo of you or your crew beat a corporate mission statement every time.

6. Contact info that is impossible to miss

Your phone number belongs in the header of every page, and on a phone it should be tappable so one press starts the call. Add your service area and your hours. If you have a professional email at your own domain (you@yourbusiness.com rather than a free address), use it - it reads as more established. The rule is simple: a visitor should never have to hunt for how to reach you.

7. A quote form that lands in your inbox

Not everyone wants to call. A short form - name, phone, and a line about the job - captures the people who are ready but would rather type. Keep it short; every extra field loses someone. And know where those inquiries go. With a lot of lead platforms, that "lead" gets sold to several of your competitors at once and you pay per contact. On your own site, an inquiry is just yours: it should land straight in your inbox, no fee, nobody else notified. That is the whole point of owning the channel instead of renting leads from Angi or Thumbtack.

What you can skip (at least for now)

Just as important as what to include is what to leave off. New owners burn weeks on things that do not move the needle:

Remember the five-second test. Anything that does not help a visitor answer "what, where, and how do I reach you" is a distraction from the one thing your site is there to do.

One page or many? It barely matters

Owners agonize over site structure. Do not. A single page that stacks these sections in order - headline, services, photos, reviews, about, contact - works exactly as well as a four-page site for a local business. Google reads it fine, visitors scroll fine, and it is easier to keep current. Start with the sections above in a sensible order and you are done. You can always split things into separate pages later if the site grows.

Your website and your Google profile work together

A quick note, because it trips people up. A free Google Business Profile and a website are not either-or. The shorthand that captures it: your Google profile gets you noticed, your website gets you chosen. The profile puts you on the map when someone searches; the website is where they land to decide you are the one. The two should point at each other - your profile links to your site, your site shows your reviews - and together they answer that "why choose you" question from both directions.

The part most owners get stuck on

Here is the quiet truth about this checklist: knowing what belongs on the page is the easy part. Actually building it - writing the copy, laying it out, making it look right on a phone, wiring up the form so inquiries reach you - is where the site stalls for months, because paying work always comes first. That is exactly the gap RunCabin was built to close.

We build the whole site for you from a few details about your business - your name, your services, your city, your photos - with every section above in place: the headline, the services list, the review spots, the about, and a quote form that drops inquiries straight into your inbox with no lead fees. Your own domain, professional email, and a logo are included. It is $39.99/mo, flat, with no setup fee and no contract.

And because the site is AI-editable, the checklist never becomes a chore again. Want to add a service, swap a photo, or update your hours? You just ask, in plain English, and it is done - no page builder, no support ticket, no waiting on a designer.

See your site with everything already on it

We build a real preview - your name, your work, your city, every section from this checklist - before you pay anything. Sixty seconds, no card.

See your free site preview →

Related reading: how new contractors get their first customers · how to show up on Google near me